Return and Refund Policy

1. Introduction

Welcome to Playtvx.com. We are committed to providing high-quality IPTV services and ensuring customer satisfaction. This Return and Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Refund Eligibility

Subscription Services: Due to the digital nature of our IPTV subscriptions, refunds are generally not provided. However, exceptions may be made under specific circumstances:
- Technical Issues: If you experience technical problems that our support team cannot resolve within 72 hours, you may be eligible for a refund. Please contact our support team promptly to address any issues.
  Playtvx.com/#contact

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of Mind: Deciding not to use the service after purchase.
Violation of Terms: Breach of our terms of service, including sharing accounts or unauthorized distribution of content.
Incorrect Information: Providing incorrect details during the ordering process, such as the wrong MAC address. Once a subscription is activated for a device, it cannot be transferred to another device.

4. Refund Process

To request a refund:

Contact Support: Reach out to our support team at contact@playtvx.com with your order details and the reason for the refund request.
Evaluation: Our team will assess your request based on the eligibility criteria outlined above.
Approval: If approved, refunds will be processed within 14 days using the original payment method.

5. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the revised policy.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email: contact@playtvx.com
Whatsapp: +212601949570